Privacy Policy

At Owls Software Group, we are committed to maintaining the trust and confidence of visitors to our web site and of people who contact us. Here you’ll find information on how we treat data that we collect from visitors to our website, or when someone submits a contact form.


We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.


As part of the submission of a contact form, we collect personal information. We use that information to contact you and to respond to your request. The information that you submit is kept in Zoho; a secure, cloudbased CRM system. We don't rent or trade email lists with other organisations and businesses and your personal information will never be used for anything other than the purpose stated here.


Site visitors are invited to sign up to a newsletter throughout the site and when submitting a contact form. You will only be signed up to the newsletter if you opt-in to receiving it. The information you provide will be used to contact you with news and information about Owls Software Group.

We use a third-party provider, Zoho, to deliver our newsletter. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. You can find details of Zoho’s commitment to GDPR here.

You can unsubscribe to our newsletter at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.


This privacy notice does not cover the links within this site to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.


You are entitled to view, amend, or delete the personal information that we hold. Email your request to [email protected] or call our office on 0098 919 384 0300.


We keep our privacy notice under regular review. This privacy notice was last updated on 18 May 2018.


We use a system of classifying the different types of cookies which we use on the website. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.

7.1 What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

7.2 How long are cookies stored for?

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that par-ticular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remember-ing your preferences, and generally improve the user experience.

7.3 Cookies used on the website

A list of all the cookies used on the website by category is set out below.

7.3.1 Strictly necessary cookies

These cookies enable services you have specifically asked for. These cookies are essential to enable you to move around the website and use its features

7.3.2 Performance cookies

These cookies collect anonymous information on the pages visited. By using the website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.

7.3.3 Functionality cookies

These cookies remember choices you make to improve your experience. By using the website, you agree that we can place these types of cookies on your device.

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

7.3.4 Third party cookies

These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.